Dear Mr. Ferrigno,
Right before the “non” hurricane I was scheduled for a swap out of my generator from 2000. I am writing to tell you how impressed I have been with your installation crew. They came when scheduled, and quickly installed my new generator. At all times they were courteous and knowledgeable. They were very careful of my property in a tight situation, And when they left everything was nicely cleaned up. In particular Brian was concerned that there may be a problem. He gave me his phone number and when the generator turned while I still had powered, he walked me through what to do in case he wasn’t able to get back to the house that day I was so happy to have a generator as the storm approached. There still appears to be a problem, but I am confident your crew will figure it out. In the meantime, thanks to Brian, I know what to do until a technician is available. I am thankful that he in particular is concerned that I have a dependable generator and has suggested some things that will may this generator evens more useful which I will pursue at a later date. I highly recommend the installation and service crew at APS.
Sincerely,
Elizabeth H Dudley
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