Dear Customers, Affiliates, and Friends,
On behalf of the entire APS team, I thank you for being a part of our family and hope to continue our relationship for many years to come.
This is to formally announce that APS recently re-structured the organization to sole ownership. My name is Mitchell Dinnerman, and I am the President of APS after being the co-owner since inception. Craig Douglas, is our new Vice President and has decades of experience and expertise. Will Ferrigno was our past Chief Power Officer and the "face of APS" for many years. The entire team joins me in wishing him all the best in his future endeavors.
During the recent restructuring exercise, we temporarily delayed opening new installations while we closed out a number of open jobs. This difficult management decision was made to ensure that future installations would be completed within approximately 15 days. Not all customers were affected, and I deeply apologize if you were one of the few that were. I know this may have been inconvenient for you over the past few months. Please bear with us. We have resumed scheduling and I am confident that you will be pleased in the end. We appreciate your patience and our priority is to give you and your family the "Assurance" that you will never lose power.
Saturday Swap Outs: We are now scheduling replacement generator installations on weekends for your convenience.
Support Desk: We now have a support help-desk to better serve you. If you have urgent concerns or questions about your project, please email firstname.lastname@example.org
Scheduling: We recently launched a state-of-the-art scheduling system that maximizes the productivity of our work teams and limits delays. Our goal is to complete all residential installations within approximately 15 days.
GPS Monitoring of Crews: We now remotely monitor our work crews so that if you ever have an emergency, we know exactly which crew to immediately dispatch.
Referral Program: We enhanced our system of tracking referrals. For every new customer that states that you referred them (before they sign and close), you will get a free year's service maintenance.
Cellular-Based Tank Monitoring: We launched this system in addition to Genstar Monitoring, please contact us at 561-886-0470 (option 2) for our Service Department for more details.
Premium Customer Service:
Going forward, we will continue to strive for your 5-star review.
We are here for you. Talk to you soon!