Assurance Power Systems is dedicated to providing the highest level of customer service each and every day. We value every customer interaction and look for ways to make our customers lives easier and better. As such, we are committed to continuous training and self improvement.
Customer service starts with the most basic concept: treat others how you would want to be treated. The second part of the equation is identifying how you can enrich someone’s life. It really is a simple concept, but in the hustle and bustle of our fast paced society, it’s easy for forget and get caught up in the trap of the “Mon-Fri 8-5”.
Customer service culture starts at the very top and trickles down through every team member. Assurance Power Systems founders, Will Ferrigno and Mitchell Dinnerman, are personally and actively involved in the day to day operations of the company and look for ways to make each and every customer encounter positive and enjoyable.
June is Customer Service Month at Assurance Power Systems, and this year we completed a customer service training administered by ADP (our HR and Payroll partner). The focus of the training was how each of us can make a difference in the customer service experience. We all have personal “signatures” that can influence our customers’ experience. Mine is simply being accountable by doing what I say I’m going to do when I say I’m going to do it.
Assurance Power Systems will continue to develop our team to deliver the highest level of customer service in the generator industry.
